Refund policy

Refund & Return Policy

Our promise

If something arrives damaged, faulty, or isn't what you ordered, we'll put it right.

If your item arrives damaged, faulty, or wrong

Email returns@eversohome.com within 14 days of delivery with your order number and a photo of the problem.

We'll refund you in full or send a replacement, whichever you'd prefer. In almost every case we won't ask you to send anything back — a photo is enough.

If you've changed your mind

You have 14 days from delivery to let us know. Email returns@eversohome.com with your order number. If we ask you to return something, we'll give you clear instructions and cover the cost.

Either way, wait to hear from us before sending anything back. Items posted to us without contacting us first can't be matched to your order, and we may not be able to refund them.

What we can't refund

• Wax melts, candles and other fragrance products once opened or used, for hygiene reasons
• Items damaged through use rather than in transit
• Gift cards

If you're unsure whether something qualifies, please ask.

Cancelling an order

Any order that hasn't shipped can be cancelled for a full refund. Email us as soon as you can — once an order is on its way, it becomes a return.

Exchanges

We don't process direct exchanges. Refund the original and place a new order; it's faster than waiting for an exchange to work its way through.

Refunds

Once approved, your refund goes back to the original payment method within 5–10 business days. If nothing has been refunded after 10 business days, email returns@eversohome.com and we'll chase it.